Privacy Policy

1. Scope

This Privacy Policy explains how Flowtrail Institute (“we,” “us,” or “our”) collects, uses, and safeguards information when you visit our website, purchase courses, or contact support.

2. Information we collect

• Account data: name, email, and optional phone when you register or contact us.
• Transaction data: records of purchases (stored by our payment provider).
• Usage data: pages visited, device, and browser type for aggregated analytics.
• Preference data: cookie consent, theme choice, and saved favorites on your device.

3. How we use information

• Provide and improve our courses and support.
• Process orders and deliver receipts through trusted providers.
• Measure anonymized engagement to refine content.
• Communicate about service updates and policy changes.

4. Cookies and local storage

We use cookies for session management and analytics. Local storage is used for preferences (theme), favorites, and cart data on your device. You can clear these at any time in your browser.

5. Legal bases

Depending on your region, we rely on consent, contract performance, and legitimate interests to process data. When required, we request your consent before setting non-essential cookies.

6. Data sharing

We do not sell personal data. We share limited data with service providers (e.g., payment processors) under strict contracts and only for the purposes described in this policy.

7. Retention

We retain data only as long as necessary for the purposes described or as required by law. Aggregated analytics may be kept without personal identifiers.

8. Your rights

You may request access, correction, or deletion of your personal data by contacting [email protected]. Where applicable, you can object to processing or withdraw consent.

9. Security

We implement technical and organizational measures to protect information. No online service can guarantee absolute security, but we continuously assess and improve our safeguards.

10. Children

Our services are designed for adults. We do not knowingly collect data from children. Caregivers and educators using our resources for youth must ensure compliance with applicable laws.

11. International transfers

If data is transferred across borders, we use appropriate safeguards such as standard contractual clauses.

12. Changes

We may update this policy from time to time. Material changes will be communicated on this page with an updated effective date.

13. Contact

Questions about this policy? Email [email protected] or call +1 (415) 555-0147.